Orders & Returns

order and returns hero

Please follow our care and handling instructions. We guarantee our rose quality and superb packing. When working with perishable roses, occasionally issues may arise. If you have a quality issue we ask you to report it to us within 24 hours of arrival and provide pictures documenting the issue(s) and the credit you are requesting. We will do our best to resolve the issue to your satisfaction as quickly as possible.

How do I know that my order has been received?

When you submit your online order you will receive an e-mail confirmation. If you did not receive an e-mail confirmation, please call our customer service immediately and confirm your order. When your order has been shipped, you will receive a shipping confirmation e-mail along with a tracking number.

Can I cancel my order?

All cancellation requests must be received 7 days from your delivery date. Once the product has been shipped, cancellations are not possible. Please send an email to orders@gardenrosesdirect.com with the subject heading CANCEL. Include your order number along with your name and address in the body of the email. You will receive an email notice verifying cancellation of your order within 48 hours.

Can I make changes to my order?

All requests to change an existing order must be received 7 days from your delivery date. Please send us an email or give us a call and let us know what changes you would like to make.

Frequently Asked Questions

Shipping is FREE within the continental United States.

We ship to any address in the continental United States.

The minimum purchase is 48 stems.

Our farms are located throughout South America.

Our Garden Roses are shipped to you farm-direct, so there’s no middleman – no importers, exporters, or any wholesalers handling the flowers before you, making them the freshest product available!

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.

Orders can be placed on our website. However, if you need assistance placing your order, please call customer service, or send us an email and we will be happy to assist you.

We suggest you place your order two weeks to one month prior to your event. The earlier you make your order online the more likely the variety of garden roses you desire will be available for your special event.

Yes, please send us an email using our contact form on the site with your request and we will send you a variety poster free of charge.

We recommend you order your garden roses to arrive 4-5 days prior to your special event in order to optimize their full bloom potential. It is very important that once you receive your box of garden roses you immediately process them by cutting at least 1 inch of the bottom of the stems and placing them in water with the included packet of flower food.

Yes, our farms have a continuous production line, so you can buy our beautiful garden roses year round. However, at times, specific varieties may be limited due to high demand or seasonal availability. If we do not have the specific variety that you are looking for, our webpage will suggest other wonderful alternatives.

With proper care, your garden roses will last 8-12 days in a vase, depending on the variety. Our garden roses are shipped farm-direct, so there’s no middleman – no importers, no wholesalers, and no florist, making them the freshest product available! And buying farm direct means your flowers were cut for you, packed for you, shipped and delivered to your doorstep.

Wholesale Customer Testimonials

"Garden Roses Direct offers the most beautiful roses at a remarkable price. Their assortment of roses and quick shipping is one of the reasons I buy from them. I have been impressed by the quality of their roses every time!  I would highly recommend GRD! "
~ Shawn | Flower Bar Co.

"The wedding went well last Saturday and there were many compliments on the flowers, thanks to you and your staff there at Garden Roses Direct. My warm thanks extends to you and everyone else who is responsible for selecting and carefully packaging the product, and making it happen in general. I really appreciate you guys as an important partner in my small but flourishing business. Warm regards,"
~ Adrienne | Vivid Flora

"Thank you for the great service and the help in finding what I needed for a wedding in Denver. I had never ordered before and was pleasantly surprised. Even though my order was small, my next one won’t be. Joost was great and gave me personal attention. Thanks again.
~ Deb Christopherson | Floral Designer

"I just had to thank you for your help last week. The bride was so thrilled with the flowers! As always, you had some great suggestions. Have a great week … I couldn’t do my job without you! I will be in touch soon." 
~ Anna | Anna Gilmore Flowers

"You guys have won my heart with your flowers!!!! Best Regards."
~ Erika Schlager | Event Design House

"Thank you so much for the gorgeous flowers! My wedding customers commented on the high quality of the flowers."
~ Dana | Fresh Floral Design Studio, LLC

"I want to thank you for the order that came in on Friday. I was more than pleased with the quality of the items. I feel very fortunate to have such a great supplier I can rely on. The Juliet and Patience Garden Roses – all were absolutely perfect and what I needed. Thank you so much!"
~ Julie Proby

"When we order garden roses we prefer garden roses from Garden Roses direct. They always arrive trouble-free and in pristinely beautiful condition!"
~ Brian Watson | Myrtie Blue